1. I am looking for a furnished apartment - what should I do?

You can send your request online to us. By using the link "inquiry" you can describe in detail what kind of apartment you are hunting for (prefered location, starting from which date on, kind of equipment etc). Sending of inquiry is not bound to fees. Until the successful brokerage of a tenancy or letting agreement our services for house hunting are free of charge. Only if our efforts lead to a renting contract a commission becomes due (see General terms and conditions of business Sect. 1. and 2.).

The various inquiries for apartment letting and accommodation rental are defined by the very nature of the house hunter's request:

• inquiry for private persons
• inquiry for companies or institutions

Beside this you can hunt for apartments that fits your needs in our online database. Please use our inquiry form to fill in that rental unit/ those rental units that you are interested in.

However we do recommend that you describe your housing preferences as detailed as possible. This allows us to consider also those apartments in our suggestion that are either not listed in the internet database or which had been overlooked.

2. When and how do I receive an answer?

Normally you receive an answer promptly (at latest: after one working day). You receive the reports by mail or by fax. The reports include detailed information and in most cases provide digital pictures or 360°-views.

3. How can I visit/rent an apartment?

If you find one or several units you are interested in, please contact us by phone (or send us an e-mail - but please consider that at a certain stage in house hunting direct communication by phone proved to have been much more efficient than just mailing).

We will be glad to assist you with: preparing a sightseeing tour, fixing appointments and escorting you when going on go-sees (escorted go-sees are not provided for guestroom or short term renting). Once you decided to rent an apartment, we will organise the rest for you. Contracts are provided in German, English, French or Spanish language.

4. What are the costs?

Our commission is calculated according to the length of the tenancy. The calculation is stated as follows (see also Gerneral terms and conditions of business) :

Frequently asked questions:

How are the apartments equipped?

The equipment of the apartments varies. Most apartments are fully furnished with houseware and furniture (e.g. washing machine, ironing board and iron, dishes, bedlinen and towels, TV, stereo, telephone, complete furnishing etc.)
You find the detailed equipment in the reports.

What are the terms of notice?

Most contracts run with a 1 month term of notice, however, in some cases it might be 2 or 3 month. The period of 1 month allows you to be flexible and to react to changes in your rental needs. Apart from this, we stay in constant touch with the landlords to match the rental deadlines with your specific requirements.

What about a security deposit?

Usually the security deposit equals 1 or 2 month rent. The amount of the security deposit is fixed by the landlord and depends on the kind and duration of renting. Usually, deposits will be payed back either immediately or shortly after leaving the flat.

What about electricity and heating?

Most apartments are offered at a blanket rate. I.e. the price includes all additional expenses (not only the regulary expenses like housing management, garbage, heating but also some individual costs, which in Germany normally are payed by the tenant: electricity or gas). This is especially interesting for companies, who have to calculate their expences over a longer period. In rare cases, though, electricity and gas must be payed by the tenant directly to the energy provider.

Is there a telephone connection?

Almost all apartments have a telephone connection. The kind (analog/ISDN) is different. Telephone costs are not included in the rent. If a working telephone connection is needed, the local telecommunication provider (in most cases Deutsche Telekom) can activate the appropriate connection within a short time.

Can I pay with a credit card?

Payments for comission are possible by credit card. We accept Mastercard, Visa and American Express.